Refund and Returns Policy

Returns & Refunds
If you are unhappy with your purchase, we will be pleased to accept items for return or exchange provided it falls under the company’s requirements. If you have any questions and need further assistance, feel free to contact us at [email protected]
Please read the following requirements for returns and exchanges.

 

Our Return Policy
Returns or exchanges must be requested within 7 days of delivery for online orders and for offline purchases within 3 days of purchase date.
All returns must undergo and pass our Quality Control review for a refund to be issued.
Item(s) must be returned with the receipt in order to confirm your purchase.
Only unopened, original packaged items in unused condition are eligible.
Full returns must include the gift with purchase, otherwise, a deduction of N5,000 will apply. (if the gift item is a product, the full value of the product will be deducted from the refund)
Damaged or defective items upon delivery must be returned within 3 days for a refund or exchange. Please inspect product upon receipt and contact us immediately to file a report and provide feedback. Fola fragrance will then make a determination, in its reasonable discretion, whether the claimed defective item is eligible for return based on the information you provide us.

 

Eligibility & Refunds
Only products purchased at folafragrance.com.ng or Fola fragrance stores are eligible for returns.
Refunds will only be issued to the person and account that made the original purchase. Shipping costs are not refundable unless the item received is damaged or faulty.
Engraved or any personalized items are not eligible for returns.
Products must be returned with the original box, packing materials and a copy of the invoice. Please note that Fola fragrance is not responsible in the event that returned packages are lost, stolen, or mishandled.

Faulty Goods

Any items delivered to you that are received broken or faulty will be exchanged or refunded if reported within 7 days. Please contact the online customer service by emailing us at [email protected] or calling us at+234 8064380804 and we will assist you in the process.

 

How to Make Your Return Orders
Contact us on email at [email protected] or via phone at +234 8064380804
Offline orders must be retuned to the store the item(s) was purchased from
Online orders can be returned to our drop off at the following locations: 52a adeyemo akapo Omole phase 1  If you are unable to return to this location do contact us at +234 8064380804