Frequently Asked Questions

Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.

You should expect the package for delivery in approximately 2- 5 business days for interstate delivery, unless you have requested an expedited method of shipment. We offer same day delivery within Lagos for orders placed before 4pm.

You can modify the information on your account by clicking on “my account”. Enter your user ID and your password and, once you are logged in, click on “My profile” to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the necessary steps to delete your account.

Once we have received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Paystack if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Paystack app.

We ship via DHL and GIG logistics to interstates addresses only. Gig shipping is not available for orders being shipped within Lagos addresses. Folafragrance.com.ng does not ship internationally at this time.

Orders can be cancelled when the item is no longer available, the order is abnormal (for example, the order does not meet the standard terms and conditions, an inaccurate delivery address, placed by a customer with whom there is an outstanding or previous dispute or an order that exceeds the order thresholds) or due to an exceptional technical issue.

Orders are intended to be sold exclusively to end buyers for their personal needs and intended for resell or commercial purposes. When an order is cancelled, we will inform you by email and/or telephone as soon as possible. Please contact the Client Service Center if you have additional questions.

If you placed your order via your folafragrance customer account, log in to your account then click on “my orders”. You will then be able to consult the status of your order: Cancelled: the order has been canceled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated. Pending: payment for the order has not been finalized.

A Customer Service advisor will contact you as soon as possible to assist you with your order. In preparation: the order has been validated and is being prepared. Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number at the following address: https://giglogistics.com

Simply add items to your shopping bag and begin the check-out process. Many promo codes require you to be logged in to use the code. During the Payment stage, please enter your promo code in the box provided and click Apply. Folafragrance.com can process only 1 promo code per order.

Folafragrance.com offers members complimentary ground shipping on all orders above 200k naira

Create an account and join FOLA FRAGRANCE PRIVÉ for members-only benefits like complimentary shipping on all orders, special gifts & more.
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Guests receive complimentary ground shipping* with on all orders of N200,000 or more. A ground shipping charge of N5500 is applied to all orders under N200,000 for interstate. During peak holidays, delivery times may be a bit longer than usual.
Please refer to your expected delivery date at checkout. Folafragrance.com ships via Gig logistics for interstate delivery

Fola fragrance will gladly refund any unopened or gently used items within 7 days of purchase through our website. Please note, all personalized and/or engraved items are final sale and non-refundable or Exchangeable. Folafragrace.com purchases can be exchanged or returned in-store.

If you would like to return an item, simply complete the Return Form and place it inside the return package. Peel off the Return Label and adhere it to the top of the original shipping label.

Please return the item(s) in its original product packaging. Returned packages must be returned prepaid, to the address on the return label.

Fola fragrances is unable to refund shipping charges. Please allow 10-15 business days of processing time. You will receive a confirmation email once we receive your package and process your return. Fola fragrance reserves the right to deny returns for items that do not meet the return policy requirements.